IS Service Support Officer

Are you an experienced Helpdesk/Support Service Officer, with 3+ years of experience, looking for a new challenge and job stability? Right now, at William Adams Clayton, we may have the role for you!  This is a true helpdesk role, supporting 650+ users across various platforms and multiple locations across Victoria and Tasmania.




Reporting directly to the IS Service Desk Manager, you will play a pivotal role as part of a small and dedicated team of helpdesk professionals. Bring your enthusiastic approach and customer service brilliance with the ability to manage multiple requests with different priorities within agreed time frames.


Your key responsibilities will include the following:


  • Providing Level 1 support and resolution to software and hardware issues across Windows 10, Office 365, Active Directory, in-house and Cat applications, desktops, laptops, mobile devices, printers, etc
  • Ensure all tickets and service requests logged, diagnosed, prioritised and actioned (or escalated) in a timely manner.
  • Confident communication with staff, keeping them informed of ticket progress either face to face, over the phone or via email.
  • Performing user account creation and maintaining appropriate user access to the various IS systems
  • Ensure adherence to William Adams IS policies and procedures
  • Assist with installations, configurations and maintenance of IT hardware ie, laptops, desktops, monitors, iPhones, printers and other devices as required
  • Assign and maintain IS assets to staff and making sure assets are recorded in Asset database system
  • Be actively engaged in continuous improvement of systems and processes




To be considered for this role you will have the following skills, experience & attributes:

  • Excellent verbal and written communication ability
  • Good time management, multitasking and organisation ability
  • Previous Level 1 support experience with a solid understanding of Windows 10, Microsoft Active Directory, Office 365 etc
  • Experience providing support across a broad range of applications and systems


You will be surrounded by like-minded professionals that are passionate about William Adams values:


Integrity  -  The Power of Honesty
Excellence  -  The Power of Quality
Teamwork  -  The Power of Working Together
Commitment  -  The Power of Responsibility
Sustainability  -  The Power of Endurance


APPLY TODAY! For any queries, please call Katie on 03 9566 0691.


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