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Senior Customer Service Coordinator
William Adams has an extremely successful CAT Rental StoreTM operation. We rent Caterpillar products to the construction, mining, quarrying, agricultural, and marine markets. Due to extraordinary growth in Tasmania, there is an opportunity to join our small team in Hobart on a full time, permanent basis.
This is a hands-on role, responsible for the facilitation of the end-to-end process of equipment and machine rentals. This includes the preparation of machines in readiness for rent. The rental team require a proactive and enthusiastic team player to support and continue building relationships with our long-standing, new and returning customers.
ABOUT THE ROLE
Key responsibilities and daily activities will be:
Provide superior customer service, responding to customer equipment requirements in a timely manner
Prepare and clean machines ready for rental
Build and maintain customer relationships with an ever-expanding customer base; including after service calls
Coordinating equipment standards and logistics
Creating a positive, value added perception that will differentiate The Cat Rental Store from our competition
Managing all rental agreements
Managing machine servicing, preparation, delivery and transport
You will be able to demonstrate the following skills, attributes and experience:
Passion for customer service excellence demonstrating a desire to be the 'Customer Needs'
Excellent communication and time management skills
Ability to organise and work with changing priorities
Strong computer literacy
Previous experience in a coordination role with direct contact with customers
Exposure to the Construction, Earthmoving, or Mining industries (desirable)
Be energetic, a high achiever, can make a positive impact and add value
If you are seeking a hands-on role that offers a heap of customer contact and variety and you like working with people that are passionate about these values:
Integrity - The Power of Honesty Excellence - The Power of Quality Teamwork - The Power of Working Together Commitment - The Power of Responsibility Sustainability - The Power of Endurance
… then please, APPLY TODAY!
For any inquiries, please contact Katie on 03 9566 0691.
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