Senior Customer Service Coordinator

William Adams has an extremely successful CAT Rental StoreTM operation. We rent Caterpillar products to the construction, mining, quarrying, agricultural, and marine markets. Due to extraordinary growth in Tasmania, there is an opportunity to join our small team in Hobart on a full time, permanent basis.  


This is a hands-on role, responsible for the facilitation of the end-to-end process of equipment and machine rentals. This includes the preparation of machines in readiness for rent.  The rental team require a proactive and enthusiastic team player to support and continue building relationships with our long-standing, new and returning customers.




Key responsibilities and daily activities will be:

  • Provide superior customer service, responding to customer equipment requirements in a timely manner
  • Prepare and clean machines ready for rental
  • Build and maintain customer relationships with an ever-expanding customer base; including after service calls
  • Coordinating equipment standards and logistics
  • Creating a positive, value added perception that will differentiate The Cat Rental Store from our competition
  • Managing all rental agreements
  • Managing machine servicing, preparation, delivery and transport



You will be able to demonstrate the following skills, attributes and experience:

  • Passion for customer service excellence demonstrating a desire to be the 'Customer Needs'
  • Excellent communication and time management skills
  • Ability to organise and work with changing priorities
  • Strong computer literacy
  • Previous experience in a coordination role with direct contact with customers
  • Exposure to the Construction, Earthmoving, or Mining industries (desirable)
  • Be energetic, a high achiever, can make a positive impact and add value

If you are seeking a hands-on role that offers a heap of customer contact and variety and you like working with people that are passionate about these values: 


Integrity  -  The Power of Honesty
Excellence  -  The Power of Quality
Teamwork  -  The Power of Working Together
Commitment  -  The Power of Responsibility
Sustainability  -  The Power of Endurance


… then please, APPLY TODAY! 


For any inquiries, please contact Katie on 03 9566 0691.

  View any Further information.      View Map

  Job Location