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We are currently seeking an inspiring leader to take on the vital position of Service Manager of our Clayton Workshop. You will be a strong collaborator who thrives under pressure and is focused on our customer’s needs.
ABOUT THE ROLE
Reporting to the Clayton Branch Manager, you will work with Service Supervisors and Coordinators, Contractors and other internal and external stakeholders to ensure that we deliver according to company and Cat quality standards and within agreed timeframes.
Key responsibilities of this role are to:
Deliver exceptional Customer Service to our valued customers
General workshop management and day-to-day operations
Maintain and drive safety awareness in line with company objectives
Manage commercial performance, market growth, and profitability
Development and care of one of our most important assets – our people.
Maintain the established Contamination Control culture
To be considered for this role we are looking for the following skills, experience & attributes:
Relevant trade qualification (Diesel Mechanic or similar)
Considerable experience within a similar role and/or industry
Excellent customer service, communication and interpersonal skills
Proven ability to lead a team including apprentices to supervisors
Mechanical understanding/ comprehension of CAT products and services
Ability to anticipate and identify problems, develop a plan and implement solutions
Excellent time management skills and the ability to handle a number of simultaneous tasks
Intermediate Microsoft office and knowledge or understanding of CAT applications
Proven ability to establish and maintain business relationships
Be a passionate, resilient and self-motivated leader
We will offer you an attractive salary package, including a base + super, a company vehicle, laptop, iPhone, ongoing training and development plus much more!
Our people are the heart and soul of William Adams, we pride ourselves on a progressive, professional, and rewarding environment, which is built on our values:
Integrity - The power of honesty Excellence - The power of quality Teamwork - The power of working together Commitment - The power of responsibility Sustainability - The power of endurance
For any queries, please call Katie in the Talent Acquisition Team on 03 9566 0691.
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