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Equipment Service Planner
We have an exciting full time permanent opportunity for a highly motivated and professional individual to join the Field Service team in the role of Equipment Service Planner.
Working with a great team at our Clayton branch, you will be reporting directly to the Metro Group Field Supervisor and be responsible for maintaining customer coordination and information around our Equipment Services Vehicle (Lube Truck) planning.
ABOUT THE ROLE
This position will suit a highly organised and motivated person that enjoys providing outstanding customer service through their strong administration and communication skills.
Your key responsibilities and daily activities will be to:
Respond to incoming calls and requests for Preventative Maintenance (PM) servicing
Confirm all bookings for services and provide customers with confirmations and updates
Schedule and update labour and vehicle resources for all PM services
Communicate planned services to technicians and lube truck operators
Order parts and miscellaneous for PM servicing / work orders
Maintain documentation associated with service work orders
Prepare work order job reports
You will be able to demonstrate the following skills, attributes and experience:
Excellent customer service skills with a solutions-focused outlook
Strong verbal and written communication skills
Well-developed data entry and administrative skills
Self-motivated, reliable and detail focused
Ability to manage tasks simultaneously including planning work outside of normal hours
A calm disposition when planned work timing changes
Experience working within a similar industry will be highly regarded
A strong commitment to safety, health & environment procedures
If you are up for a new challenge, looking to advance your career and enjoy working with people who are proud to represent a globally recognised brand, this may be the role for you!
Considering a change? For any queries, please call Katie in the Talent Acquisition Team on 03 9566 0691.
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