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A very exciting opportunity has become available for a Service Coordinator to join our busy Clayton Metro Field Services Team on a fulltime basis.
ABOUT THE ROLE
The objective of the Service Coordinator is to coordinate the service and repair of Caterpillar Power Systems products to assist our technicians in providing “front-line” support. Communication is paramount in this position to ensure our company standards are always met, whilst providing the highest level of customer service and value for money for our valued customers.
A typical day in this role will include:
Manage our Power Systems customers across Melbourne Metro
Plan and schedule all service jobs for our technicians in the field
Liaise with our technicians for status reports to provide updates to customers
Work directly with Service Supervisors and Managers to ensure planned work is conducted within agreed timeframes
Prepare invoices and work in progress responsibilities
We are looking for a self-starter with the following attributes:
Excellent verbal communication and rapport-building skills
Terrific listener with the ability to think on your feet
Have an empathetic approach with a calm disposition
Proven conflict resolution abilities under pressure
Ability to work in a dynamic environment with moving targets
Experience in earth-moving or automotive would be highly regarded (if you have a mechanical trade, even better)
Experience working with various computer systems – financial and operational
Strong multi-tasking and time management skill
Willing to go the extra mile to get a “winning” result for all
Our people are the heart and soul of William Adams, we pride ourselves on a progressive, professional and rewarding environment, which is built on our values:
Integrity - The power of honesty
Excellence - The power of quality
Teamwork - The power of working together
Commitment - The power of responsibility
Sustainability - The power of endurance
While this position is not for the faint-hearted, many benefits are waiting for the successful applicant, including career progression opportunities, an attractive salary package, free onsite parking, time in lieu and ongoing access to internally facilitated and nationally recognised training.
Considering a new opportunity?
Please call Katie in our Talent Acquisition Team on 03 9566 0691 with any queries.
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