Field Service Coordinator
Clayton, Vic

A very exciting opportunity has become available for an experienced Service Coordinator to join our busy Clayton Metro Field Services Team. 




In this full time permanent role, you will coordinate the service and repair of Caterpillar Power Systems products to assist our technicians in providing “front-line” support.


Communication is paramount in this position to ensure our company standards are always met, whilst providing the highest level of customer service and value for money for our valued customers.


Your typical day in this role will include:

  • Managing our Power Systems customers across Melbourne Metro
  • Planning and scheduling all service jobs for our technicians in the field
  • Liaising with our technicians for status reports and providing updates to our customers
  • Work directly with Service Supervisors and Managers to ensure planned work is conducted within agreed timeframes
  • Preparing invoices and work in progress responsibilities



You are a self-starter who is willing to go the extra mile to get a “winning” result for all. You are a terrific collaborator and listener, with a great ability to think on your feet. 


You will ideally have the following skills, experience and attributes:

  • Excellent verbal communication and rapport-building skills
  • Have an empathetic approach with a calm disposition
  • Proven conflict resolution abilities under pressure
  • Ability to work in a dynamic environment with moving targets
  • Experience in earth-moving or automotive would be highly regarded (if you have a mechanical trade, even better!)
  • Experience working with various computer systems – financial and operational
  • Strong multi-tasking and time management skills

Why work with us?


Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.


You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.


We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more!


For any questions call our Talent Acquisition Team on 03 9566 0691. 

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