With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.
We have an exciting opportunity for an experienced Parts Interpreter to join our hard working and motivated team in Swan Hill.
ABOUT THE ROLE
Your number one responsibility will be to provide an excellent service to our customers, ensuring they receive accurate and timely information in relation to all of their parts needs.
This is a full time, permanent position offering career growth and development opportunities. Reporting directly to the Parts Manager, you will work Monday to Friday on a rotating roster and be required to participate in a Saturday morning roster with some after-hours support (shared between the team).
What a day typical day will look like:
- Dealing with front counter enquiries, both face to face and over the phone
- Locating Cat parts for customers and technicians
- Following up and actioning outstanding jobs related to parts inquiries and customer concerns
- System based parts interpreting using a variety of digital and print resources
- Parts Warehousing tasks (receiving, order picking and dispatch)
- Ensuring company accounts receivable processes are adhered to in relation to parts sales transactions
- Assisting with the operation of display areas and stock cleanliness
You will have a true passion for customer service, with a willingness and desire to learn and develop into being a Cat Parts Specialist.
To be successful in this role you will require the following skills and attributes:
- Mechanical knowledge and a background in earthmoving and/or automotive
- Exceptional communication skills with a positive and enthusiastic attitude
- Proficient in Microsoft applications
- Experience working on different kinds of systems/databases
- Excellent organisational skills with the ability to handle multiple tasks
- Knowledge of Caterpillar products (preferred but not essential)
You will be surrounded by like-minded professionals that are passionate about William Adams values:
Integrity - The Power of Honesty
Excellence - The Power of Quality
Teamwork - The Power of Working Together
Commitment - The Power of Responsibility
Sustainability - The Power of Endurance
We provide a welcoming, safe, and supportive work environment where our people take pride in team achievements, with a bit of fun along the way. We will offer you a competitive salary, ongoing training and development and various other benefits and rewards.
Looking for a new career in 2023?
Please contact Katie in our Talent Acquisition Team with any queries on
** Applications close Fri 24th March **