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Technical Field Service Coordinator
We have a great opportunity for an experienced FieldService Coordinator with a technical mechanical background to join our busy Clayton Metro Field Service Team.
ABOUT THE ROLE
In this full time permanent role, you will coordinate the service and repair of Caterpillar machinery to support our technicians in the 'front-line'.
Communication is paramount to ensure we provide the highest level of customer service and value for money to our valued customers.
Your typical day in this role will include:
Managing a designated portfolio of customers across the Melbourne Metro region, providing sound technical advice and support
Scheduling service jobs for our technicians in the field
Liaising with our technicians to obtain status reports to ensure updates are provided to our customers in a timely manner
Working directly with Supervisors to ensure work planning is optimised
Day to day invoicing and work in progress responsibilities
You are a self-starter who is willing to go the extra mile to get a “winning” result for all. You are a terrific collaborator and listener, with a great ability to think on your feet.
You will ideally have the following skills, experience and attributes:
Excellent verbal communication and rapport-building skills
Have an empathetic approach with a calm disposition
Proven conflict resolution abilities under pressure
Ability to work in a dynamic environment with moving targets
Experience working with various computer systems – financial and operational
Strong multi-tasking and time management skills
Mechanical and trade skills are desired but not essential for the candidate with the right attitude
Why work with us?
Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.
You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.
We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more!
Want to know more?
Call David from our Talent Acquisition Team on 03 9566 0961 with any questions.
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