Service Supervisor

This is an exciting career opportunity for a highly motivated and experienced Service Supervisor and true people leader.




Based in Traralgon and reporting to the Branch Manager, you will be responsible for leading our hard-working Workshop and Field Service teams. You will ensure all KPI’s are achieved and more importantly our customers have a positive experience each time they do business with us.


Key responsibilities of this role include:

  • Deliver exceptional customer service to our valued customers
  • General workshop management and day-to-day operations
  • Maintain and drive safety awareness in line with company objectives
  • Lead, coach and develop our most important asset – our people
  • Maintain the established Contamination Control culture



You will be a strong collaborator who thrives under pressure and can balance both our customer’s needs and the development of our people.

You will be a passionate leader who brings a positive continuous improvement focused attitude, and will display your commitment to team engagement, productivity and most importantly safety. 


To be considered for this role, you will have the following skills, experience & attributes:

  • Qualified Diesel Mechanic with considerable post trade experience
  • Experience within a similar supervisory role and proven ability to lead a diverse team
  • Excellent customer service, communication and interpersonal skills 
  • Intermediate to advanced computer skills including MS Office
  • Ability to anticipate and identify problems, develop a plan and implement solutions
  • Excellent time management skills and the ability to handle a number of simultaneous tasks
  • Proven ability to establish and maintain business relationships 

Why work for us?


Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing. 


You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability. Whilst representing the market leading Brand of Caterpillar.


We will provide you with ongoing career and development opportunities, a competitive remuneration package, as well as many rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more!


Want to know more? Call Stella from our Talent Acquisition Team on 03 9566 0959 with any questions.


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