With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. 

Today, we lead the way with great products, unrivalled product support and, of course, the best asset in business, our people.

ABOUT THE ROLE 

We have a great opportunity for an experienced Technical Field Service Coordinator with a mechanical background to join our busy Metro Field Service Team.

In this full-time permanent role, you will support a team of coordinators & technicians to schedule and execute the service and repair of Caterpillar machinery to support our customers in the 'front-line'. 

Communication & technical ability is paramount to ensure we provide the highest level of customer service and value for money to our valued customers. 

Your typical day in this role will include:

• Providing sound technical advice and support to our customers, technicians and co-ordinators across the Melbourne Metro region
• Assisting with the triage and prioritisation of service jobs for our technicians in the field
• Assisting in the set up and management of major works, including organising parts lists, tooling & equipment and managing external contractors where required
• Liaising with our technicians & co-ordinators to assist with planning, execution and follow up of service and repair works
• Working directly with Supervisors to ensure work planning is optimised
• Day to day invoicing and work in progress responsibilities

ABOUT YOU 

You are a qualified diesel mechanic with CAT Dealer experience, a self-starter who is willing to go the extra mile to get a “winning” result for all and a terrific collaborator and listener, with an ability to think on your feet and prioritise and complete multiple tasks simultaneously.

You will ideally have the following skills, experience and attributes:

• Qualified Diesel Mechanic with CAT Dealer Experience
• Co-Ordination / planning experience (preferred, but not essential)
• Excellent verbal communication and rapport-building skills
• Have an empathetic approach with a calm disposition
• Proven conflict resolution abilities under pressure
• Ability to work in a dynamic environment with moving targets
• Experience working with various computer systems – financial and operational
• Strong multi-tasking and time management skills

Why work for us?

At William Adams, our people and their safety, health and wellbeing genuinely matter to us. We provide a supportive and welcoming culture, and strive to create an engaged, diverse, and inclusive team.

It's more than just a job! We commit to recognising and rewarding you, as well as providing you with ongoing career and development opportunities to help you thrive and succeed.   

We will offer you a competitive salary package, including annual salary and performance reviews, as well as access to exclusive discounts through The Hub, boasting partnerships with over 470 retailers such as JB HI-FI, Woolworths, Flight Centre + more! 

Join our team of passionate professionals who embody our values of Integrity, Excellence, Teamwork, Commitment, and Sustainability.  

*Due to the Christmas / New Year break, we will be reviewing applications after the 6th of January 2025*