With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. 

Today, we lead the way with great products, unrivalled product support and, of course, the best asset in business, our people.

We are currently seeking an inspiring leader to take on the vital position of Service Manager in our Burnie branch in Somerset, Tasmania. You will be a strong collaborator who thrives under pressure and is focused on HSE, people and our customer’s needs.

ABOUT THE ROLE

This is an exciting leadership opportunity for an experienced Branch/Operations/Service Manager to join our team. Reporting to the Operations Manager, you will be responsible for the management of all service employees and coordination of all operations within the Service Department.

You will be responsible for driving optimal performance, while leading and coaching 6 direct reports, as well as a team of 60+ experienced and dedicated individuals.

Key responsibilities of this role are to:

• Promoting and delivering a strong culture built on engagement and safety
• Maintain customer relationships through exceptional stakeholder engagement and regular customer visits
• Delivering positive financial results for the cost centres you oversee
• Provide support and leadership to your team with a values-based approach
• Utilise data to forecast, measure and improve overall department performance
• Oversee invoicing, Work in Progress (WIP) and warranty claims and prepare reports on these as required

ABOUT YOU

You will be a true people leader, with heavy machinery and OEM experience, who is ambitious and thrives on motivating and getting the most out of their team.

To be considered for this role you will have the following skills, experience & attributes:

• Experience in an operational role with proven ability to boost performance
• Professional with outstanding communication skills
• Highly developed business acumen skills with the ability to successfully manage customer relationships, budgets, data analysis and compile reports
• Ability to coach others for high performance and manage teams in changing environments
• Familiarity with Caterpillar (or similar) equipment
• Tertiary qualifications in business and/ or mechanical trade background will be looked upon favourably
• A strong leadership background, accompanied by advanced negotiation and conflict resolution skills

Why work for us? 

Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.

You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.   

We will provide you with ongoing career and development opportunities, a competitive salary package, including an annual incentive and company vehicle. There are also loads of perks via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, Flight Centre + more!  

**Relocation Assistance Available**

*Due to the Christmas / New Year break, we will be reviewing applications after the 6th of January 2025*