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Field Service Diesel Technician - Resident at William Adams
Field Service Diesel Technician - Resident
Myrtleford or Cobram VIC
Pride in what you do: You're helping maintain equipment that has an impact on your community.
High-tech machines: You'll have the opportunity to work on the most advanced and powerful machines and equipment on Earth.
Team environment: Work with an inclusive and supportive team that values your input and skill set.
We are seeking an experienced Resident Field Service Technician to work as part of our busy Field Service Team based in either Myrtleford or Cobram.
ABOUT THE ROLE
Reporting to the Service Coordinator - Wodonga, the role is fast paced and autonomous. It would suit someone who enjoys the challenge of customer service and problem solving as to ensure customer satisfaction & value for money, whilst maintaining a safe working environment.
Key responsibilities of this role include:
Providing excellent customer service
Trouble shooting, repairs (same day) and maintenance on varied CAT equipment such as earthmoving, construction, agriculture and trucks
Ensuring accurate service reports are completed
Managing all parts that are ordered for jobs
Ensuring all parts are credited immediately if they are deemed unnecessary for the job
Ensuring appropriate Standard Operating Procedures (SOP's) are applied at all times
Ensuring all paperwork is completed within set time frames
Comply with all company safety, health & environment procedures
Ensure the company property & tools maintained and returned as required
Maintaining a high level of presentation standards
To be considered for this role we are looking for the following skills, experience & attributes:
Qualified Diesel Technician
Minimum 2 years post trade experience
Proven ability to be self motivated and to work unsupervised (whilst being part of a remote team)
Strong mechanical ability essential
Have advanced mechanical diagnostic skills
Committed to delivering superior customer service
Physically able to lift manually 20kgs, drive and operate plant & machinery, work in varied conditions (outdoors, heat, dust, cold etc), sit/stand for extended periods
A strong commitment to safety, health & environment procedures
Familiarity of Caterpillar computer diagnostics
Good computer skills (Word, Excel, etc.)
DBS, SupportPoint, Lotus Notes, SIS experience is highly regarded
Strong verbal & written communication skills
Current Heavy Vehicle Licence
Current Drivers Licence
Working knowledge of parts & service systems
The package includes an attractive base rate incorporating a weekly Resident Service Technician allowance, fully equipped service vehicle, iPhone and laptop. To ensure we provide excellence in customer service, there is an expectation of after hours work as required.
WILLIAM ADAMS VALUES
You will be surrounded by like-minded professionals that are passionate about William Adams values: