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Field Service Coordinator
Clayton, VIC

  

  • Family Friendly Rosters Available We have rosters available to work around you and your family including Monday to Friday and even time.
  • Career advancement: Ongoing technical and managerial training means you can have an exciting and fulfilling career.
  • Team environment: Work with an inclusive and supportive Team that values your input and skill set.

 

ABOUT THE ROLE

 

We currently have a vacancy for a customer focused and highly motivated individual to take on the busy role of Field Service Coordinator within the Earthmoving (Field Service) Department at the Clayton Branch.

 

As we service our customers at all times, we have some flexibility on the rosters we can offer to our employees to fit around their desired lifestyle. These can include 4 days on, 4 days off and 7 days on, 7 days off dependent on availability.

 

This challenging front line position would suit someone looking to further their career as a leader within our team.

 

Key responsibilities of this role include:

  • Working directly with the Service Manager to ensure smooth work planning
  • Booking and scheduling all work
  • Managing and invoicing work in progress to customer and company expectations
  • Owning the customer contact for all jobs from start to finish, to achieve customer satisfaction and return for the company
  • Manage after-hours breakdown support
  • Driving daily and monthly key performance objectives to ensure that we surpass the customers' expectations to “Be the Customers' Needs”

 

ABOUT YOU 

 

To be considered for this role you must be possess the following:

  • Unrestricted Australian working rights
  • Highly developed time management and communication skills
  • The drive and passion to deliver first class customer service
  • Initiative with a positive manner and attitude
  • Hands on approach and a ‘Can Do’ attitude
  • Knowledge of Caterpillar systems including DBS (preferred not essential)
  • Commitment to safety

The successful candidate will enjoy the challenges of customer service in a fast paced and busy operations environment, while working as part of a capable team.

 

 

WILLIAM ADAMS VALUES

 

Integrity  -  The Power of Honesty

Excellence  -  The Power of Quality

Teamwork  -  The Power of Working Together

Commitment  -  The Power of Responsibility

Sustainability  -  The Power of Endurance

 

 

As part of your online submission please attach your cover letter and CV. You will also be required to complete a questionnaire as part of your submission.

 

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