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Field Service Coordinator at William Adams
Field Service Coordinator
Career advancement: Ongoing training means you can have an exciting and fulfilling career.
Pride in what you do: You are working for a company which maintains equipment that has an impact on your community.
Team environment: Work with an inclusive and supportive Team that values your input and skill set.
ABOUT THE ROLE
We currently have a vacancy for a customer focused and highly motivated individual to take on the busy role of Field Service Coordinator within the Metro Field Group (MFG) Department based at the Clayton Branch, Monday to Friday roster.
The successful candidate will enjoy the challenges of customer service in a fast paced and busy operations environment, while working as part of a capable team.
Key responsibilities of this role include:
Working directly with the Service Supervisor to ensure smooth work planning
Coordinating the day to day customer work in progress
Owning the customer contact for all jobs from start to finish, to achieve customer satisfaction and return for the company
Coordinate after-hours breakdown support
Driving daily and monthly key performance objectives to ensure that we surpass the customers' expectations
To be considered for this role you must be possess the following:
Highly developed time management and communication skills
The drive and passion to deliver first class customer service
Intermediate to advanced computer skills using Microsoft Office suite
A strong commitment to safety, health & environment procedures
Knowledge of Caterpillar systems including DBS
Strong mechanical background
Ability to diagnose and understand equipment faults
ABOUT WILLIAM ADAMS
Working at William Adams offers you the chance to work for a market leader offering quality products and services. Being the Victoria and Tasmania Caterpillar dealership since 1926, when you join the 600+ people employed by William Adams you are joining the 200,000 global Caterpillar family employees.
In addition to earthmoving equipment distribution and product support, William Adams also supplies Caterpillar products and service to the construction, mining, quarrying and agricultural markets. William Adams also rents equipment in this territory via the CAT Rental StoreTM operation.
You will be surrounded by like-minded professionals that are passionate about William Adams values:
Integrity - The Power of Honesty Excellence - The Power of Quality Teamwork - The Power of Working Together Commitment - The Power of Responsibility Sustainability - The Power of Endurance
If you are up for a new challenge, looking to advance your career and enjoy working with people who are proud to represent a globally recognised brand, this is the role for you!
Please note: you must be an Australian citizen or permanent resident to apply.