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Field Service Coordinator
Clayton, VIC


  • Career advancement: Ongoing training means you can have an exciting and fulfilling career.
  • Pride in what you do: You are working for a company which maintains equipment that has an impact on your community.
  • Team environment: Work with an inclusive and supportive Team that values your input and skill set. 



We currently have a vacancy for a customer focused and highly motivated individual to take on the busy role of Field Service Coordinator within the Metro Field Group (MFG) Department based at the Clayton Branch, Monday to Friday roster.


The successful candidate will enjoy the challenges of customer service in a fast paced and busy operations environment, while working as part of a capable team.



Key responsibilities of this role include:

  • Working directly with the Service Supervisor to ensure smooth work planning
  • Coordinating the day to day customer work in progress
  • Owning the customer contact for all jobs from start to finish, to achieve customer satisfaction and return for the company
  • Coordinate after-hours breakdown support
  • Driving daily and monthly key performance objectives to ensure that we surpass the customers' expectations



To be considered for this role you must be possess the following:


Essential requirements:

  • Highly developed time management and communication skills
  • The drive and passion to deliver first class customer service
  • Intermediate to advanced computer skills using Microsoft Office suite 
  • A strong commitment to safety, health & environment procedures

Desirable requirements:

  • Knowledge of Caterpillar systems including DBS
  • Strong mechanical background
  • Ability to diagnose and understand equipment faults 




Working at William Adams offers you the chance to work for a market leader offering quality products and services. Being the Victoria and Tasmania Caterpillar dealership since 1926, when you join the 600+ people employed by William Adams you are joining the 200,000 global Caterpillar family employees.


In addition to earthmoving equipment distribution and product support, William Adams also supplies Caterpillar products and service to the construction, mining, quarrying and agricultural markets. William Adams also rents equipment in this territory via the CAT Rental StoreTM operation.


You will be surrounded by like-minded professionals that are passionate about William Adams values:

Integrity  -  The Power of Honesty
Excellence  -  The Power of Quality
Teamwork  -  The Power of Working Together
Commitment  -  The Power of Responsibility
Sustainability  -  The Power of Endurance


If you are up for a new challenge, looking to advance your career and enjoy working with people who are proud to represent a globally recognised brand, this is the role for you!


Please note: you must be an Australian citizen or permanent resident to apply.



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