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Customer Service Coordinator - Trucks
Laverton, VIC
  • High-tech machines: You'll have the opportunity to work on the most advanced and powerful machines and equipment on Earth.
  • Pride in what you do: You will be working with one of the top 100 globally recognised brands – Caterpillar
  • Team environment: Work with an inclusive and supportive leadership team that values your input and skill set

Our Trucks Service team are looking for a customer focused and highly motivated individual to take on the busy role of Customer Service Coordinator within our branch at Laverton.




Reporting to the Service Supervisor, in this pivotal position you will be coordinating equipment services and repairs for our customers. 


Key responsibilities of this role include:

  • Owning the customer contact for all jobs from start to finish, to achieve customer satisfaction and return for the company
  • Providing quotation/estimates for repairs when required
  • Booking and scheduling all work as well as managing and invoicing work in progress



This challenging front line position would suit someone with a mechanical trade background looking to take the next step in their career. Candidates with a good understanding of Cat machine systems and those who have previously worked for a Caterpillar dealer will be highly regarded.  


To be considered for this role we are looking for the following skills, experience & attributes:

  • Ability to develop and maintain long term internal and external customer relationships
  • Excellent organisational skills and the ability to handle several tasks simultaneously
  • Operational experience within the earth-moving industry
  • A strong commitment to safety, health & environment procedures

You will be surrounded by like-minded professionals that are passionate about William Adams values:  

Integrity  -  The Power of Honesty
Excellence  -  The Power of Quality
Teamwork  -  The Power of Working Together
Commitment  -  The Power of Responsibility
Sustainability  -  The Power of Endurance


If you are up for a new challenge, looking to advance your career and enjoy working with people who are proud to represent a globally recognised brand, this is the role for you!



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