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Field Service Coordinator
Clayton VIC

With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. 

Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining, agriculture and industry. 


Due to a recent period of growth within our business, we require an additional Service Coordinator  to join our existing “front-line” level of support. 




Reporting to the Service Supervisor, the general objective of this position is to coordinate the service and repair of Caterpillar machinery/vehicles to company standards whilst ensuring the highest level of customer service and value for money at all times.


Daily responsibilities will involve the following:

  • Managing a designated service portfolio of clients across Melbourne Metro region
  • Booking and scheduling all service jobs for technician and liaising with them frequently for status reports to feed back to the customer
  • Working directly with the Leading Hand and Service Manager to ensure smooth work planning
  • Invoicing responsibilities




In order to be considered for this position, you will require the following:

  • Experience in a similar position within a similar industry
  • Excellent verbal communication and rapport-building ability
  • Experience in the following computer systems (highly regarded): DBS, SAP, QWB, Outlook, SIS, Cognos, ChemWatch
  • Strong ability to multi-task
  • Strong time management skills


While this position is not for the faint-hearted, many benefits lie in wait for the successful applicant. These include: career opportunities, an attractive remuneration scheme, onsite parking and ongoing access to internally-facilitated and nationally recognised training. We pride ourselves on a progressive, professional and rewarding environment, which is built on our values:


Integrity  -  The Power of Honesty
Excellence  -  The Power of Quality
Teamwork  -  The Power of Working Together
Commitment  -  The Power of Responsibility
Sustainability  -  The Power of Endurance



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