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Service Coordinator
Traralgon VIC, Australia
  • Career advancement: Ongoing training means you can have an exciting and fulfilling career.
  • Pride in what you do: You are working for a company which maintains equipment that has an impact on your community.
  • Team environment: Work with an inclusive and supportive Team that values your input and skill set. 

ABOUT THE ROLE 

 

Our Traralgon branch is seeking a customer focused and highly motivated individual to take on the busy role of Service Coordinator. 

 

Reporting to the Service Manager, this pivotal position will be focused on driving daily and monthly key performance objectives to ensure that we surpass the customers’ expectations to “Be the Customers’ Needs”.

 

Key responsibilities of this role include:

  • Coordinating the day to day customer work in progress
  • Owning the customer contact for all jobs from start to finish, to achieve customer satisfaction and return for the company
  • Coordinate after-hours breakdown support
  • Driving daily and monthly key performance objectives to ensure that we surpass the customers' expectations

ABOUT YOU   

 

To be considered for this role we are looking for the following skills, experience and attributes: 

 

Essential requirements:

  • Highly developed time management and communication skills
  • The drive and passion to deliver first class customer service
  • Intermediate to advanced computer skills using Microsoft Office suite 
  • A strong commitment to safety, health & environment procedures

Desirable requirements:

  • Knowledge of Caterpillar systems including DBS
  • Strong mechanical background
  • Ability to diagnose and understand equipment faults 

You will be surrounded by like-minded professionals that are passionate about William Adams values: 

 

Integrity  -  The Power of Honesty
Excellence  -  The Power of Quality
Teamwork  -  The Power of Working Together
Commitment  -  The Power of Responsibility
Sustainability  -  The Power of Endurance  

 

 If you are up for a new challenge, looking to advance your career and enjoy working with people who are proud to represent a globally recognised brand, this is the role for you. 

 

APPLY TODAY!

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