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Service Administration Supervisor
Laverton, VIC

With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. 


We are seeking a highly motivated and customer focused Service Administration Supervisor to build and manage our centralised service administration team (named the WIP Room). 




This newly created role will report directly to the Product Support Manager – Support Services with an overall objective to centralise and manage all aspects of the William Adams work order open and close processes. This includes centralised quoting, invoicing and warranty claim administration, and is intended to support improvements in our work in progress (WIP) and average days to invoice across all Service Departments.


   Key responsibilities of this role include:

  • Supervise the day to day operations of the WIP room
  • Reviewing/updating of service administration processes
  • Drive consistency  for work orders that are opened and closed
  • Actively contribute to process improvement projects, particularly new systems including the upcoming deployment of Service Link
  • Rolling out and training of William Adams key resources on new systems
  • Maintain a safe and harmonious working environment

To be considered for this role you will have the following skills, experience & attributes:

  • Previous experience in supervising and leading a newly created team
  • Strong service administration experience within the earthmoving  or automotive  industry would be highly regarded
  • Experience working with and meeting KPI’s/budgets
  • Strong Microsoft Office skills with the ability to pick up new systems.
  • Previous experience training and rolling out new processes/systems will be looked upon favourably

We will offer you an attractive salary package, including laptop and mobile phone, as well as ongoing training and development opportunities. 

Our people are the heart and soul of William Adams; we pride ourselves on a progressive, professional and rewarding environment, which is built on our values: 


Integrity  -  The power of honesty
Excellence  -  The power of quality
Teamwork  -  The power of working together
Commitment  -  The power of responsibility
Sustainability  -  The power of endurance


APPLY TODAY or for any questions call Samantha in our Talent Recruitment Team on 03 9566 0959.  Please: no recruitment agencies.

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