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Field Service Coordinator

A very exciting opportunity has become available for a Field Service Coordinator to join our busy Clayton Metro Field Services Team on either a 5x2 (Monday – Friday) or a 7x7 rotating roster.




The objective of the Field Service Coordinator is to coordinate the service and repair of Caterpillar machinery to assist our technicians provide “front-line” support. Communication is absolutely paramount in this position to ensure high level company standards are always met, whilst providing the highest level of customer service and value for money for our valued customers.


A typical day in this role will include:

  • Managing a designated portfolio of clients across the Melbourne Metro region.
  • Booking and scheduling all service jobs for our technicians in the field.
  • Frequently liaising with our technicians for status reports to feed back to our customers.
  • Working directly with the Supervisors and Service Manager to ensure work planning is conducted smoothly.
  • Day to day invoicing and work in progress responsibilities.

 We are looking for a self-starter with the following attributes:

  • Excellent verbal communication and rapport-building skills.
  • Terrific listener with the ability to think on your feet.
  • Experience providing an empathetic approach with a calm disposition.
  • Proven conflict resolution abilities under pressure.
  • The skills to work in an office of fast changing priority.
  • Experience in earth-moving or automotive would be highly regarded (if you have a mechanical trade, even better).
  • Experience in the following computer systems DBS, SAP, QWB, Outlook, SIS, Cognos, ChemWatch would be highly regarded (not essential).
  • Must have strong multi-tasking and time management skills.
  • Willing to go the extra mile to get a “winning” result for all.

While this position is not for the faint-hearted, many benefits are waiting for the successful applicant. These will include: career progression opportunities, an attractive remuneration scheme, onsite parking, time in lieu and ongoing access to internally-facilitated and nationally recognised training.


APPLY TODAY!  We are waiting to hear from you.

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