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Parts Interpreter / Trainee

We have an exciting opportunity for a motivated Parts Interpreter or Parts Trainee to join our dedicated team in Laverton.  




Your number one responsibility will be providing excellent service to our customers, ensuring they receive accurate and timely information regarding their parts requirements.


This is a full time, permanent position offering stability and growth.  Reporting directly to the Parts Manager you will work Monday to Friday and will be on a rotating roster for Saturday mornings and after-hours support (shared between the team).


What a typical day as a Parts Interpreter will look like:

  • Customer service support around sales and advice on parts 
  • Dealing with front counter inquiries, both face to face and over the phone
  • Following up and actioning outstanding jobs related to parts inquiries and customer concerns
  • System based parts interpreting using a variety of digital and print resources
  • Ensuring company accounts receivable processes are adhered to in relation to parts sales transactions
  • Assisting with the operation of display areas and stock cleanliness



You will have a true passion for customer service, with a willingness and desire to learn and develop into being a Cat Parts Specialist.


To be successful in this role you will require the following skills and attributes:

  • Mechanical knowledge and a background in earthmoving or automotive
  • Exceptional communication skills with a positive and enthusiastic attitude
  • Proficient in Microsoft applications with exposure to internal databases
  • Excellent organisational skills with the ability to handle multiple tasks simultaneously
  • Knowledge of Caterpillar products (preferred but not essential) 

Parts Trainee: A traineeship at William Adams is just the beginning!  We offer great scope for promotion, career progression and advancement within the company. 


The most impressive and enthusiastic applicants will be given the opportunity to begin a two-year journey in becoming the best in the business.  You will be provided with a mentor who will assist you to get through the requirements to complete your Certificate III in Warehousing.


Important to note: Applicants that are applying for the Parts Traineeship must not have completed a qualification higher than Certificate II to be eligible. This Traineeship will see you complete a Certificate III in Warehousing.


We will offer you a great team environment, free onsite parking, coaching and training and endless career opportunities.


APPLY TODAY! And join our William Adams family.

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