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Warranty Analyst
Laverton or Clayton

Join our William Adams Cat team in 2021!

 

With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.

 

ABOUT THE ROLE

 

This is a key full-time permanent role in our Product Support Services team. You could be based in either Laverton or Clayton and will report to the Operations Support Group Manager.

 

As our new Warranty Analyst, you will not only process warranty claims, you will also enhance our warranty process through the creation and implementation of continuous improvement initiatives and staff training.

 

Your key responsibilities will include:

  • Working with individual teams and staff to implement warranty requirements and improve accuracy of claim information
  • Analysing branch warranty operations and identifying areas for improvement
  • Providing advice and guidance to branches to establish solid warranty processes
  • Identifying and delivering training to assist branches as required
  • Monitoring, evaluating and reporting on branch progress

ABOUT YOU

 

You will have a continuous improvement mindset and the ability to collaborate and communicate effectively with a range of stakeholders. 

 

To be successful in this role, you will have the following skills, experience and attributes:

  • Excellent customer service, communication and interpersonal skills 
  • Technical knowledge of maintenance processes covering Mobile Equipment, Engines and/or On-Highway Trucks
  • Solid project management and change management experience
  • Proven experience and ability to coach and train a variety of team members
  • Excellent time management skills and the ability to handle several tasks simultaneously
  • Experience or understanding in preparing warranty claims for submission to an OEM would be an advantage

On offer is an attractive remuneration package, a supportive team culture, career development opportunities and the chance to work with an absolute leader in the industry.

 

Our people are the heart and soul of William Adams. We pride ourselves on a progressive and professional environment, which is built on our values:

 

Integrity  -  The Power of Honesty
Excellence  -  The Power of Quality
Teamwork  -  The Power of Working Together
Commitment  -  The Power of Responsibility
Sustainability  -  The Power of Endurance

 

So, what are you waiting for? APPLY TODAY!

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